I am committed to the safeguarding and protection of your information and I am registered with the Information Commissioner’s Office (ICO) in the names of Lucy Beeharry and Time Space Talk.
If I ask you for any information then it will be stored and handled according to this privacy statement. When you provide details to me you will be consenting to the terms laid out in this policy.
You can request counselling via contact form on my website, by email or by phone. This will involve providing me with your name, telephone number and email address. I may also request information on your availability, presenting therapeutic concerns, and other details relevant to effective processing of your request.
I use your data only in relation to providing you with counselling services. I do not use it for marketing or to sell to third parties. Our work together will be confidential except in very specific limited counselling reasons when I may need to share your data. These reasons are included in our Working Agreement, but are reiterated here;
I work to the professional code of ethics and good practice set out by the British Association of Counselling and Psychotherapy (BACP). Regular supervision is a requirement from all professional psychotherapy and counselling organisations. I will therefore discuss some aspects of our work in supervision, but your identity will not be disclosed. This takes place in order to monitor the professional consistency and ethical standards of our work.
Under very rare circumstances, if I believe there was a serious risk of harm to either yourself or another person I would be legally obliged to break confidentiality.
If I thought it was necessary to make contact with your GP or any other professional concerned with your care, I would discuss this with you first.
I am required to keep financial records for 7 years.
If you choose not to continue with counselling after your initial consultation session your information will be securely disposed of after 4 weeks.
If you choose to continue with counselling I will keep brief, factual and anonymised client notes for continuity and consistency of care. These notes are labelled by code rather than name and kept digitally in secure, password-protected digital files. These will be securely disposed 4 weeks after your last session.
I keep separate records of your name and contact details for up to 7 years after our final session.
All information you provide to me is stored as securely as possible. I do not keep paper-based records. Emails are kept on a password-protected device and iPhone for the duration of the counselling before deletion.
I use Gmail. Gmail encrypts messages in transit. It is important to note that the transmission of information via the internet is never completely secure and I cannot guarantee the security of your data transmitted to me via email. Any transmission is at your own risk, so please consider the level of personal information you share in email. Gmail, as part of Google, is covered by the US privacy shield. Your personal data of email and IP address may go outside of the European Economic Area (EEA).
You have the right to ask me to provide a copy of the data I hold. You also have the right to require me to correct any inaccuracies in your data. You also have the right to withdraw my access to your data at any time.
If you would like to do this or have any further concerns please contact me via email at email@example.com.
This privacy statement is reviewed regularly and any changes will be issued within the policy on my website.